At Pike + Bambridge, we are fortunate that our working systems are entirely cloud-based, as are our telephones, so please feel free to contact us as normal if you do require any assistance.
With specific regards to your finance payments and if you have concerns about your contract, our Pike + Bambridge team are still here to help and support in any way possible.
All of our finance partners are now launching some form of support around possible payment holidays.
If your vehicle is funded by Alphabet, their existing process offers support to customers in a number of ways already.
They are currently inundated with payment holiday requests due to Covid-19. They are prioritizing the requests that are relevant to the Vulnerable customers. As you can imagine, these will continue to be the most urgent and prioritized.
With this in mind, Customer Services are supporting their Collections Team to deal with these queries.
For all requests please can you send anything relating to this to the mailbox below:
financecollections@alphabet.co.uk
For further support, you can find more information on Alphabet's Covid-19 FAQ's - here.
As your broker, we have only limited decision making on the process, but we are happy to advise and help where possible.
At present, we do not currently foresee any impact on the continuity of our service to you, but should the situation change we will notify you immediately. Our team will also keep this page updated as more information is released to support you through this time.
